Returns + Exchanges – Primally Pure

We understand that sometimes things just don't work out! If you're unsatisfied with a product for any reason, we're always happy to recommend alternatives that may be a better fit.

To start an eligible return, exchange, or claim, please use our self-service portal below. Eligible products may be returned or exchanged, even if they've been opened or used.

Need additional help? Reach out to us at hello@primallypure.com.

Looking to return, exchange, or start a claim?

Start Here

We reserve the right to limit or deny any return, exchange, or claim request. All requests are subject to review by a third-party provider. Customers found to be abusing our policies may be ineligible for future returns, exchanges, or claims.

Need more info, contact us:

INQUIRY TYPESelect OneOrder AssistanceProduct + Ingredient QuestionsMedia + CollaborationThe Spa at Primally PureOtherSelect OneReturn an ItemMake Changes to an OrderLost, damaged or incorrect shipmentSubscriptionsOtherSelect OneUnsatisfied with a productSkincare regimensHow to useOtherSelect One Media/PReventsinfluencerpartnershipsPure Life BlogdonationswholesaleOther

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We have a wealth of regimen information on our FAQ page and on our Pure Life blog. If you need more help, complete the below form and we’ll get back to you as quickly as possible! Note: The form may take a few seconds to load.

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Most of our How To information can be found on our product pages and our Pure Life blog, but if you need more help, complete the below form and we’ll get back to you as quickly as possible! Note: The form may take a few seconds to load.

How to Use Product

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Partnerships

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To be considered for The Pure Life Blog, review our guidelines here.

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Wholesale

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